National Hotline
0373-8887266

Exceptional Service

Service Philosophy

Service Philosophy
Customer First, Value Creation
WEIHUA SERVICE

Weihua Cloud Services

Innovative WeiHua Service Philosophy

Provide value-added services to customers

Monitor product milestones throughout the entire process

Real-time display of capital flow, information flow, and logistics flow

Android
Search for 【Weihua Marketing Hub】 in the “App Store” and install directly, or scan the QR code on the left to download and install.
IOS
Users can search for 【Weihua Marketing Hub】 directly in the App Store, then click to download and install it.

Full-Life-Cycle Service

5GIndustrial Internet Platform
Achieve optimized crane product design, remote monitoring, fault diagnosis, predictive maintenance, and remote operation and maintenance services. Integrate the R&D and industrialization chain to deliver full lifecycle services for lifting equipment.
29
Weihua Big Data Center has accumulated connections to lifting equipment covering 29 provincial-level administrative regions across China and Southeast Asia.
Crane Index
Provide precise “crane indices” for governments, industries, and clients; Offer crucial support for macroeconomic analysis.
Installation Services

Henan Weihua holds Class A qualifications for the installation, maintenance, and modification of bridge and gantry cranes. With over 200 experienced professionals including technical specialists, crane technicians, mechanical installation technicians, electrical installation technicians, and commissioning engineers, the company operates more than ten specialized installation teams. We are dedicated to providing comprehensive technical services for the installation, commissioning, disassembly, modification, maintenance, inspection, certification, and spare parts of bridge and gantry crane series, European-style crane series, port lifting machinery, mining machinery, and intelligent parking garages. We provide comprehensive technical services including installation, commissioning, disassembly, modification, maintenance, inspection, certification, and spare parts for mechanical engineering equipment. Serving clients across industries such as machinery manufacturing, steel metallurgy, aerospace and defense, nuclear energy, mining and excavation, water conservancy and hydropower, highways and railways, power and energy, automobile manufacturing, petrochemicals, port logistics, and shipbuilding, we deliver specialized solutions for crane equipment installation, commissioning, maintenance, relocation, and modification.

After-sales Service

Henan Weihua is committed to becoming a globally leading manufacturer of material handling equipment and provider of system solutions. Upholding the service philosophy of “Customer First, Value Creation,” we deliver high-quality, efficient service and support to our extensive client base. Our 24-hour customer service hotline (400 779 0686) responds to all service requests, complaints, feedback, or suggestions within 24 hours. We maintain an efficient nationwide service network with over 390 service centers, where responsive technicians are on standby around the clock. During the warranty period, we provide 365×24 maintenance services without holidays.

Customer Service Hotline

400 779 0686

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